Restuputri, Dian Palupi; Indriani, Tri Ratna; Masudin, Ilyas - In: Cogent Business & Management 8 (2021) 1, pp. 1-35
during the COVID-19 pandemic and customer trust as a moderating variable. In this study, the service quality consists of …, a conceptual model was generated by providing four other variables: customer satisfaction, customer trust, customer … satisfaction. It is also found that customer satisfaction and customer trust have a significant effect on customer loyalty. The use …