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~person:"Mayer-Vorfelder, Matthias"
~person:"Walch, Siegfried"
~subject:"Customer satisfaction"
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Mayer-Vorfelder, Matthias
Walch, Siegfried
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Kundenerfahrungen im Dienstleistungsprozess : eine theoretische und empirische Analyse
Mayer-Vorfelder, Matthias
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2012
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1. Aufl.
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