Meng, Qingliang; Jiang, Xuan; He, Lin; Guo, Xinxin - In: Journal of Industrial Engineering and Management (JIEM) 8 (2015) 5, pp. 1661-1675
integrating fuzzy theory into Kano model. The method has the merit of being more effective in processing customers' psychology of … consuming psychology, and combining with fuzzy theory which is effective to cope with uncertainty and ambiguity, a new framework … of integrating fuzzy theory into Kano model in quality elements classification is proposed. In view of the strong …