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~person:"Mengüç, Bülent"
~subject:"Kundenzufriedenheit"
~subject:"Marketingmanagement"
~subject:"Service industry"
~type_genre:"Article in journal"
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Kundenzufriedenheit
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customer participation
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Mengüç, Bülent
Dong, Beibei
5
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5
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Customer
participation
variation and its impact on customer service performance : underlying process and boundary conditions
Mengüç, Bülent
;
Auh, Seigyoung
;
Wang, Fatima
- In:
Journal of service research
23
(
2020
)
3
,
pp. 299-320
Persistent link: https://www.econbiz.de/10012265762
Saved in:
2
When does
customer
participation
matter? : an empirical investigation of the role of customer empowerment in the
customer
participation
-performance link
Auh, Seigyoung
;
Mengüç, Bülent
;
Katsikeas, Constantine S.
- In:
Journal of marketing research
56
(
2019
)
6
,
pp. 1012-1033
Persistent link: https://www.econbiz.de/10012177796
Saved in:
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