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~person:"Menor, Larry J."
~subject:"Dienstleistungsqualität"
~subject:"Germany"
~subject:"Management"
~subject:"Personalization"
~type_genre:"Fallstudiensammlung"
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Cases in operations management : building customer value through world-class operations
Klassen, Robert D.
;
Menor, Larry J.
-
2006
Persistent link: https://www.econbiz.de/10002617222
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