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~person:"Mensah, Samuel N-A"
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Beziehungsmarketing
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Consumer behaviour
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Customer loyalty
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Customer service quality
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Mensah, Samuel N-A
Bruhn, Manfred
18
Homburg, Christian
17
Bauer, Hans H.
12
Sickel, Christian
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Limbeck, Martin
11
Dressler, Matthias
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Becker, Roman
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Daschmann, Gregor
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Schüller, Anne M.
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Nießing, Jörg
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Popp, Bastian
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Hammerschmidt, Michael
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Han, Heesup
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Hilbert, Andreas
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Journal of contemporary management : JMC
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ECONIS (ZBW)
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Applying the ServQual model to improve customer retention at peoples' bank of Namibia
Mensah, Samuel N-A
;
Moongela, Hilma
- In:
Journal of contemporary management : JMC
7
(
2017
)
2
,
pp. 92-103
Persistent link: https://www.econbiz.de/10011775357
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2
Applying the ServQual model to improve customer retention at peoples' bank of Namibia
Mensah, Samuel N-A
;
Moongela, Hilma
- In:
Journal of contemporary management : JMC
8
(
2017
)
4
,
pp. 69-80
Persistent link: https://www.econbiz.de/10011798765
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