Metaxiotis, Kostas S.; Psarras, John E.; Ergazakis, … - In: Business Process Management Journal 9 (2003) 2, pp. 221-247
In the current competitive environment, each company faces a number of challenges: quick response to customers’ demands, high quality of products or services, customers’ satisfaction, reliable delivery dates, high efficiency, and others. As a result, during the last five years many firms...