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~person:"Miao, Li"
~subject:"Absatz"
~subject:"Consumer behaviour"
~subject:"Service quality"
~type:"article"
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Absatz
Consumer behaviour
Service quality
Customer service
7
Konsumentenverhalten
7
Kundenservice
7
Dienstleistungsqualität
6
Customer satisfaction
5
Kundenzufriedenheit
5
Emotion
4
Gastgewerbe
4
Hospitality industry
4
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Hospital
2
Krankenhaus
2
Relationship marketing
2
Service encounters
2
Social behaviour
2
Soziales Verhalten
2
Bewertung
1
Communication
1
Communication accommodation
1
Consumer envy
1
Consumption value
1
Cross-cultural management
1
Cross-cultural relations
1
Emotional response
1
Emotions
1
Envy
1
Evaluation
1
Frontline employees
1
Hospitality industry,
1
Hotel industry
1
Hotellerie
1
ICCB (illegitimate customer complaning behavior)
1
ICCB incidents
1
ICCB inhibitors
1
ICCB triggers
1
Intercultural service encounter
1
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7
Aufsatz in Zeitschrift
7
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English
7
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Miao, Li
Gustafsson, Anders
10
Mattila, Anna S.
10
Wieseke, Jan
10
Rapp, Adam
9
Van Vaerenbergh, Yves
9
Fildes, Robert
7
Gierl, Heribert
7
Grewal, Dhruv
7
McColl-Kennedy, Janet R.
7
Rajagopal
7
Steiner, Winfried J.
7
Voorhees, Clay M.
7
Walsh, Gianfranco
7
Agnihotri, Raj
6
Ahearne, Michael
6
Alavi, Sascha
6
Assimakopoulos, V.
6
Barnes, Donald C.
6
Gedenk, Karen
6
Groth, Markus
6
Haas, Alexander
6
Kukar-Kinney, Monika
6
Makridakis, Spyros G.
6
Noble, Stephanie M.
6
Sharma, Piyush
6
Spiliotis, Evangelos
6
Söderlund, Magnus
6
Ahmad, Bilal
5
Albers, Sönke
5
Auh, Seigyoung
5
Babakus, Emin
5
Bachrach, Daniel G.
5
Baker, Thomas L.
5
Barone, Michael J.
5
Brady, Michael K.
5
Calantone, Roger J.
5
Chaker, Nawar N.
5
Dagger, Tracey S.
5
Edvardsson, Bo
5
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International journal of hospitality management
3
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
The journal of services marketing
1
Source
All
ECONIS (ZBW)
7
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1
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
2
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
3
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
4
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
5
Emotion regulation at service encounters : coping with the behavior of other customers
Miao, Li
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 49-76
Persistent link: https://www.econbiz.de/10010358260
Saved in:
6
Self-regulation and "other consumers" at service encounters : a sociometer perspective
Miao, Li
- In:
International journal of hospitality management
39
(
2014
),
pp. 122-129
Persistent link: https://www.econbiz.de/10010389398
Saved in:
7
Customer engagement behaviors and hotel responses
Wei, Wei
;
Miao, Li
;
Huang, Zhuowei
- In:
International journal of hospitality management
33
(
2013
),
pp. 316-330
Persistent link: https://www.econbiz.de/10009746352
Saved in:
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