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~person:"Miao, Li"
~subject:"Customer satisfaction"
~subject:"Electronic Commerce"
~subject:"Emotion"
~type_genre:"Article in journal"
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Search: subject_exact:"Kundendienst"
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Customer satisfaction
Electronic Commerce
Emotion
Consumer behaviour
7
Customer service
7
Konsumentenverhalten
7
Kundenservice
7
Dienstleistungsqualität
6
Service quality
6
Kundenzufriedenheit
5
Gastgewerbe
4
Hospitality industry
4
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Hospital
2
Krankenhaus
2
Relationship marketing
2
Service encounters
2
Social behaviour
2
Soziales Verhalten
2
Bewertung
1
Communication
1
Communication accommodation
1
Consumer envy
1
Consumption value
1
Cross-cultural management
1
Cross-cultural relations
1
Emotional response
1
Emotions
1
Envy
1
Evaluation
1
Frontline employees
1
Hospitality industry,
1
Hotel industry
1
Hotellerie
1
ICCB (illegitimate customer complaning behavior)
1
ICCB incidents
1
ICCB inhibitors
1
ICCB triggers
1
Intercultural service encounter
1
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Article
5
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Article in journal
Aufsatz in Zeitschrift
5
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English
5
Author
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Miao, Li
Gustafsson, Anders
9
Mattila, Anna S.
8
Van Vaerenbergh, Yves
8
Barnes, Donald C.
6
Collier, Joel E.
6
Medler-Liraz, Hana
6
Sharma, Piyush
6
Shin, Hyunju
6
Söderlund, Magnus
6
Gremler, Dwayne D.
5
Gruber, Thorsten
5
Larivière, Bart
5
McColl-Kennedy, Janet R.
5
Prentice, Catherine
5
Seger-Guttmann, Tali
5
Sirianni, Nancy J.
5
Walsh, Gianfranco
5
Baker, Melissa A.
4
Brady, Michael K.
4
Dagger, Tracey S.
4
Edvardsson, Bo
4
Groth, Markus
4
Meyer, Tracy
4
Tam, Jackie L. M.
4
Tronvoll, Bård
4
Voorhees, Clay M.
4
Witell, Lars
4
Zablah, Alex R.
4
Alkire, Linda
3
Beatty, Sharon E.
3
Berthon, Pierre R.
3
Bonfanti, Angelo
3
Borghi, Matteo
3
Cambra-Fierro, Jesús
3
Casidy, Riza
3
Chaker, Nawar N.
3
Chiguvi, Douglas
3
De Keyser, Arne
3
Fan, Alei
3
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Published in...
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International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
The journal of services marketing
1
Source
All
ECONIS (ZBW)
5
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1
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
2
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
3
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
4
Emotion regulation at service encounters : coping with the behavior of other customers
Miao, Li
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 49-76
Persistent link: https://www.econbiz.de/10010358260
Saved in:
5
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
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