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~person:"Michelli, Joseph A."
~person:"Poudel, Surya"
~subject:"Beziehungsmarketing"
~type_genre:"Case study"
~type_genre:"Systematic review"
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Search: "Dienstleistungsqualität"
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Beziehungsmarketing
Customer satisfaction
2
Dienstleistungsqualität
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Kundenzufriedenheit
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Relationship marketing
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Service quality
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Arbeitsverhalten
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Corporate culture
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Customer integration
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Dienstleistungsmanagement
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Dienstleistungssektor
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Hotel industry
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Hotelgewerbe
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Hotellerie
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Kundendienst
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Michelli, Joseph A.
Poudel, Surya
Smith, Alan D.
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ECONIS (ZBW)
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Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
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2
Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
Michelli, Joseph
-
2009
Persistent link: https://www.econbiz.de/10003788282
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