Mastilak, Christian; Matuszewski, Linda; Miller, Fabienne; … - In: Metrika 23 (2012) 2, pp. 97-114
This study examines how strategy maps affect balanced scorecard (BSC) evaluators’ assessments of managerial performance. We examine a setting in which managers achieve target levels of performance on driver measures but not outcome measures. Without a strategy map, the more evaluators believe...