Pellathy, Daniel A.; In, Joonhwan; Mollenkopf, Diane A.; … - In: International Journal of Physical Distribution & … 48 (2018) 1, pp. 2-18
pays particular attention to contexts and mechanisms, can be used to extend current knowledge on logistics customer service …. Findings: The paper outlines opportunities for middle-range research that would extend LCS knowledge in the areas of human and … fruitfully applied to LCS research should help to stimulate new knowledge creation in this important area of supply chain …