Hrabal, Martin; Tuček, David; Molnár, Vieroslav; … - In: Business Process Management Journal 27 (2020) 1, pp. 275-305
Purpose: The study proposes competence models for the roles of process owners, process analysts and industrial engineers based on qualitative research. Design/methodology/approach: The research methodology is a combination of a questionnaire survey and interviewing in Czech companies, which...