Mukherjee, Santanu - In: Journal of Global Operations and Strategic Sourcing 10 (2017) 2, pp. 255-278
business value from an offshore IT outsourcing (ITO) relationship. Design/methodology/approach At the outset, a Delphi … technique identifies the most significant ITO success criteria from a prescribed list, which is the outcome of a review and … establishing collaborative governance mechanisms within a strategic offshore ITO. Research limitations/implications This research …