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~person:"Netessine, Serguei"
~subject:"Dienstleistungsqualität"
~subject:"Kaufentscheidung"
~subject:"Marketing management"
~subject:"United States"
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Dienstleistungsqualität
Kaufentscheidung
Marketing management
United States
Call centre
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Callcenter
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Consumer behaviour
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Customer service
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Health insurance
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Information value
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multichannel customer behavior
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Netessine, Serguei
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An information stock model of customer behavior in multichannel customer support services
Netessine, Serguei
;
Jerath, Kinshuk
;
Kumar, Anuj
-
2014
-
Rev. vers. of 2014/06/TOM
Persistent link: https://www.econbiz.de/10010485731
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An information stock model of customer behavior in multichannel customer support services
Jerath, Kinshuk
;
Kumar, Anuj
;
Netessine, Serguei
-
2014
-
Rev. vers. of 2012/73/TOM
Persistent link: https://www.econbiz.de/10010387780
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