Badinelli, Ralph; Barile, Sergio; Ng, Irene; Polese, … - In: Journal of Service Management 23 (2012) 4, pp. 498-526
contexts that are characteristic of service systems. Based on the assumption that service systems face complex conditions, the …/methodology/approach – This paper proposes an interpretation of complexity in the context of service systems, which highlights the perspective … streams, and takes a deeper look at the concepts of service systems and complex service systems. The paper then proceeds to …