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~person:"Ng, Siew Imm"
~person:"Peng, Yan"
~person:"Qiu, Canhua"
~subject:"Leistungsmotivation"
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Leistungsmotivation
Customer service
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Dienstleistungsqualität
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Proactive customer service performance
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Ng, Siew Imm
Peng, Yan
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Bakker, Arnold B.
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International journal of hospitality management
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Sexual harassment and
proactive
customer service performance : the roles of job engagement and sensitivity to interpersonal mistreatment
Li, Yan
;
Chen, Mengyuan
;
Lyu, Yijing
;
Qiu, Canhua
- In:
International journal of hospitality management
54
(
2016
),
pp. 116-126
Persistent link: https://www.econbiz.de/10011474061
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