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~person:"Ngai, E. W. T."
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Journal of business ethics : JOBE
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What Makes Customers Discontent with Service Providers? An Empirical Analysis of Complaint Handling in Information and Communication Technology Services
Chan, Hubert C. Y.
;
Ngai, E. W. T.
- In:
Journal of business ethics : JOBE
91
(
2010
)
1
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pp. 73-111
Persistent link: https://www.econbiz.de/10008707534
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