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~person:"Northington, William Magnus"
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Northington, William Magnus
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FLEs' concerns with misbehaving customers in the time of COVID and beyond
Gillson, Stephanie T.
;
Beatty, Sharon E.
;
Northington, …
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 771-796
Persistent link: https://www.econbiz.de/10014448092
Saved in:
2
I don't want to be a rule enforcer during the COVID-19 pandemic : frontline employees' plight
Northington, William Magnus
;
Gillison, Stephanie T.
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012665965
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