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~person:"Nwokorie, Edwin Chigozie"
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Nwokorie, Edwin Chigozie
Han, Heesup
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ECONIS (ZBW)
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Service Recovery Strategies and Customer Loyalty in Selected Hotels in Lagos State, Nigeria
Nwokorie, Edwin Chigozie
-
2016
relationship between service recovery strategy, time, customer loyalty and
customer
satisfaction
. The study concludes that …
Persistent link: https://www.econbiz.de/10012992055
Saved in:
2
Service Failure as a Causative of Customer Aggression on Hospitality Industry Employees
Nwokorie, Edwin Chigozie
;
Ezeibe, Ndidi
-
2016
industry employees is a serious problem confronting the industry. The study recommends an improvement in
customer
satisfaction
…
Persistent link: https://www.econbiz.de/10014034960
Saved in:
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