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~person:"O'Cass, Aron"
~person:"Petersen, J. Andrew"
~person:"Saarijärvi, Hannu"
~person:"Sesé, F. Javier"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"customer lifetime value"
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Service quality
Customer value
23
Kundenwert
23
Beziehungsmarketing
18
Relationship marketing
18
Consumer behaviour
9
Konsumentenverhalten
9
Customer satisfaction
7
Kundenzufriedenheit
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6
Value creation
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Dienstleistungsqualität
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Aufsatz in Zeitschrift
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O'Cass, Aron
Petersen, J. Andrew
Saarijärvi, Hannu
Sesé, F. Javier
Gallarza, Martina G.
4
Del Chiappa, Giacomo
3
Le Nguyen Hau
3
McColl-Kennedy, Janet R.
3
Pham Ngoc Thuy
3
Al Haj Eid, Mohammad Badi’
2
Arteaga-Moreno, Francisco
2
Chang, Hong-Sheng
2
Cheung, Fung Yi Millissa
2
Chon, Kaye
2
Dandis, Ala' Omar
2
Dedeoğlu, Bekir Bora
2
Edvardsson, Bo
2
El-Adly, Mohammed Ismail
2
Eriksson, Maria
2
Gil Saura, Irene
2
Guo, Lin
2
Hallikas, Jukka
2
Hao, Fei
2
Hasan, Abdulla Al-Towfiq
2
Helkkula, Anu
2
Hogan, Suellen J.
2
Hollebeek, Linda D.
2
Immonen, Mika
2
Ingelsson, Pernilla
2
Itani, Omar S.
2
Iyer, Pramod
2
Melero-Polo, Iguácel
2
Mikkonen, Karri
2
Mostafa Rasoolimanesh, S.
2
Nätti, Satu
2
Osei-Frimpong, Kofi
2
Owusu-Frimpong, Nana
2
Pynnönen, Mikko
2
Ritala, Paavo
2
Snyder, Hannah
2
Sweeney, Jillian C.
2
Tang, Chuanyi
2
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Journal of retailing and consumer services
2
Journal of retailing
1
Journal of service research
1
Journal of service research : JSR
1
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ECONIS (ZBW)
5
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1
Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence
Gao, Lily
;
Melero-Polo, Iguácel
;
Sesé, F. Javier
- In:
Journal of service research
23
(
2020
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10012216517
Saved in:
2
A customer value perspective to service experiences in restaurants
Yrjölä, Mika
;
Rintamäki, Timo
;
Saarijärvi, Hannu
; …
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 91-101
Persistent link: https://www.econbiz.de/10012115044
Saved in:
3
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
4
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
5
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
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