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~person:"O'Cass, Aron"
~subject:"Dienstleistungssektor"
~subject:"United Kingdom"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Handbuch"
~type_genre:"Working Paper"
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Dienstleistungssektor
United Kingdom
Dienstleistungsqualität
13
Service quality
13
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Service industry
4
Website
4
Beziehungsmarketing
3
Innovation management
3
Innovationsmanagement
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Online retailing
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Online-Handel
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Relationship marketing
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2
Australien
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Betriebliche Wertschöpfung
2
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2
E-commerce
2
Einzelhandel
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Measurement
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Messung
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Professional sports
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Value creation
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Virales Marketing
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Ambidextrous organization
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O'Cass, Aron
Propper, Carol
27
Gravelle, Hugh
18
Bloom, Nicholas
12
Siciliani, Luigi
11
Van Reenen, John
11
Santos, Rita
10
Seiler, Stephan
10
Gaynor, Martin
9
Gutacker, Nils
8
Moscelli, Giuseppe
8
Sutton, Matt
8
Burgess, Simon M.
7
Gibbons, Steve
7
Machin, Stephen
6
Gustafsson, Anders
5
Huang, Ming-Hui
5
Jamasb, Tooraj
5
Laudicella, Mauro
5
Lemos, Renata
5
McColl-Kennedy, Janet R.
5
Pollitt, Michael G.
5
Rahman, Zillur
5
Sadun, Raffaella
5
Silva, Olmo
5
Street, Andrew
5
Bojke, Chris
4
Brady, Michael K.
4
Calabrese, Armando
4
Cheng, T. C. E.
4
Di Liberto, Adriana
4
Edvardsson, Bo
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Kowalkowski, Christian
4
Neri, Lorenzo
4
Rayburn, Steven W.
4
Rust, Roland T.
4
Schivardi, Fabiano
4
Sousa, Rui
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The journal of services marketing
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
4
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Special issue on critical issues in industrial and business-to-business services
O'Cass, Aron
;
Wetzels, Martin
- In:
Industrial marketing management : the international …
78
(
2019
),
pp. 1-5
Persistent link: https://www.econbiz.de/10012026074
Saved in:
2
Achieving service quality through service innovation exploration : exploitation ; the critical role of employee empowerment and slack resources
Sok, Phyra
;
O'Cass, Aron
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 137-149
Persistent link: https://www.econbiz.de/10011343383
Saved in:
3
An exploratory study into managing value creation in tourism service firms : understanding value creation phases at the intersection of the tourism service firm and their customers
O'Cass, Aron
;
Sok, Phyra
- In:
Tourism management : research, policies, practice
51
(
2015
),
pp. 186-200
Persistent link: https://www.econbiz.de/10011414944
Saved in:
4
Understanding service firms brand value creation : a multilevel perspective including the overarching role of service brand marketing capability
Sok, Phyra
;
O'Cass, Aron
- In:
The journal of services marketing
25
(
2011
)
7
,
pp. 528-539
Persistent link: https://www.econbiz.de/10009387521
Saved in:
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