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O'Mara, Charles E.
Chapman, Ross L.
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Managing service quality : MSQ ; an international journal
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Performance measurement and strategic change
O'Mara, Charles E.
;
Hyland, Paul W.
;
Chapman, Ross L.
- In:
Managing service quality : MSQ ; an international journal
8
(
1998
)
3
,
pp. 178-182
Persistent link: https://www.econbiz.de/10007192855
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