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~person:"Oflaç, Bengü S."
~person:"Ramaseshan, B."
~subject:"Beziehungsmarketing"
~subject:"Konsumentenverhalten"
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Beziehungsmarketing
Konsumentenverhalten
Consumer behaviour
2
Facheinzelhandel
2
Speciality shop
2
Customer satisfaction
1
Customer service
1
Einkaufszentrum
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Einzelhandelsstandort
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Oflaç, Bengü S.
Ramaseshan, B.
Neslin, Scott A.
2
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2
Valentini, Sara
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Afzal, Afza
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Backhaus, Christof
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Baltacioğlu, Tunçdan
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Journal of retailing and consumer services
1
The journal of supply chain management : a global review of purchasing and supply
1
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ECONIS (ZBW)
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An attribution approach to consumer evaluations in logistics customer service failure situations
Oflaç, Bengü S.
;
Sullivan, Ursula Y.
;
Baltacioğlu, …
- In:
The journal of supply chain management : a global …
48
(
2012
)
4
,
pp. 51-71
Persistent link: https://www.econbiz.de/10009665491
Saved in:
2
Effects of store loyalty on shopping mall loyalty
Rabbanee, Fazlul K.
;
Ramaseshan, B.
;
Wu, Chen
;
Vinden, Amy
- In:
Journal of retailing and consumer services
19
(
2012
)
3
,
pp. 271-278
Persistent link: https://www.econbiz.de/10009541367
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