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~person:"Pejović, Bojan"
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Pejović, Bojan
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Customer satisfaction and
switching
intentions
of banking services end-users in Montenegro
Jovović, Milorad
;
Mišnić, Nikola
;
Pejović, Bojan
; …
- In:
Journal of Central Banking Theory and Practice
12
(
2023
)
1
,
pp. 45-56
to return and become loyal, whereas dissatisfied and disappointed customers have
switching
intentions
. Therefore, the …
Persistent link: https://www.econbiz.de/10014558430
Saved in:
2
Customer satisfaction and
switching
intentions
of banking services end-users in Montenegro
Jovović, Milorad
;
Mišnić, Nikola
;
Pejović, Bojan
; …
- In:
Journal of central banking theory and practice
12
(
2023
)
1
,
pp. 45-56
to return and become loyal, whereas dissatisfied and disappointed customers have
switching
intentions
. Therefore, the …
Persistent link: https://www.econbiz.de/10014312309
Saved in:
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