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~person:"Pekkola, Sanna"
~person:"Tax, Stephen S."
~subject:"Bundling strategy"
~subject:"Customer service"
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Bundling strategy
Customer service
Performance management
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Performance measurement
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Performance-Management
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Performance-Messung
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performance management
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Business network
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Measurement
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Pekkola, Sanna
Tax, Stephen S.
Ukko, Juhani
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Lewis, Michael
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International journal of business excellence
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International journal of services and operations management
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The Routledge handbook of service research insights and ideas
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ECONIS (ZBW)
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Managing customer performance in services
Secchi, Enrico
;
Damali, Uzay
;
McCutcheon, David
;
Tax, …
- In:
The Routledge handbook of service research insights and …
,
(pp. 302-321)
.
2020
Persistent link: https://www.econbiz.de/10012238670
Saved in:
2
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
3
Productising expert services of
performance
management
Ukko, Juhani
;
Pekkola, Sanna
;
Valtonen, Juho
;
Saunila, Minna
- In:
International journal of business excellence
4
(
2011
)
2
,
pp. 125-141
Persistent link: https://www.econbiz.de/10008989033
Saved in:
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