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~person:"Pekkola, Sanna"
~person:"Ukko, Juhani"
~subject:"Bundling strategy"
~subject:"Customer service"
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Bundling strategy
Customer service
Performance management
20
Performance-Management
20
Performance measurement
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Performance-Messung
18
performance management
6
Performance
5
Business network
4
Unternehmensnetzwerk
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performance measurement
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Balanced Scorecard
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Balanced scorecard
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Dienstleistungsmanagement
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Dienstleistungsqualität
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Service management
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Customer satisfaction
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Dienstleistungssektor
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Innovation
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Innovation management
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Innovationsmanagement
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Knowledge management
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Kundenzufriedenheit
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Lieferantenmanagement
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Performance measurement system
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Productivity
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Pekkola, Sanna
Ukko, Juhani
Lewis, Michael
2
Roehrich, Jens
2
Alejandro, Thomas G. Brashear
1
Assen, Marcel F. van
1
Boles, James S.
1
Chen, Shih-Feng
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Chen, Yen-Chun
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Chi, Nai-Wen
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Damali, Uzay
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De Mast, Jeroen
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Eßig, Michael
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Guo, Lei
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Huang, Tun-chun
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Kleemann, Florian C.
1
Luoto, Seppo
1
Mahapatra, Siba Sankar
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Malms, Oliver
1
McCutcheon, David
1
Ng, Irene
1
Patnaik, Bhaswati
1
Pekkola, Sanni
1
Rantanen, Hannu
1
Saunila, Minna
1
Secchi, Enrico
1
Seppälä, Timo
1
Sree, Kumar
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Tax, Stephen S.
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Töllner, Alke
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Valtonen, Juho
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International journal of business excellence
1
International journal of services and operations management
1
Operations management research : OMR ; advancing practice through theory
1
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ECONIS (ZBW)
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A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
2
Customer-centered measurement of service operations: a B2B case study
Ukko, Juhani
;
Pekkola, Sanni
- In:
Operations management research : OMR ; advancing …
9
(
2016
)
1/2
,
pp. 11-21
Persistent link: https://www.econbiz.de/10011738839
Saved in:
3
Productising expert services of
performance
management
Ukko, Juhani
;
Pekkola, Sanna
;
Valtonen, Juho
;
Saunila, Minna
- In:
International journal of business excellence
4
(
2011
)
2
,
pp. 125-141
Persistent link: https://www.econbiz.de/10008989033
Saved in:
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