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~person:"Pekkola, Sanna"
~subject:"Bundling strategy"
~subject:"Customer service"
~subject:"Productivity"
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Search: subject:"Performance management"
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Bundling strategy
Customer service
Productivity
Performance management
10
Performance-Management
10
Performance measurement
8
Performance-Messung
8
performance management
4
Business network
3
Unternehmensnetzwerk
3
Dienstleistungsmanagement
2
Finland
2
Finnland
2
Firm performance
2
Knowledge management
2
Produktivität
2
Service management
2
Unternehmenserfolg
2
Wissensmanagement
2
network
2
performance measurement
2
top management
2
Balanced Scorecard
1
Balanced scorecard
1
Beziehungsmarketing
1
Collaboration
1
Collaborative network
1
Customer satisfaction
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Führungskräfte
1
Führungsstil
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Innovation
1
Innovation capability
1
Innovation management
1
Innovationsmanagement
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Inter-firm cooperation
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KMU
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4
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Pekkola, Sanna
Ukko, Juhani
5
Albert, Jose Ramon G.
2
Arjomandi, Amir
2
Burgess, Thomas F.
2
Cattermole, Robin
2
Cuenca, Janet S.
2
Deschamps, Carl
2
Harvie, Charles
2
Heap, John
2
Jääskeläinen, Aki
2
Lewis, Michael
2
Linna, Paula
2
Mattijs, Jan
2
Melkas, Helinä
2
Mendoza, Ronald U.
2
Merchan Alvarez, Federico Alberto
2
Muñoz, Mika S.
2
Roehrich, Jens
2
Singh, Sanjay K.
2
Valadkhani, Abbas
2
Wetherill, Mark
2
Østbø, Petter
2
Ahearne, Michael
1
Aickelin, Uwe
1
Alejandro, Thomas G. Brashear
1
Alfes, Kerstin
1
Allen, Richard S.
1
Anmariska, Farah
1
Assen, Marcel F. van
1
Bailey, Catherine
1
Barnes, Greg
1
Battisti, Giuliana
1
Blazheska, Daliborka
1
Boles, James S.
1
Burke, Lisa A.
1
Celia, Helen
1
Chakraborty, Pavel
1
Charbonneau, Étienne
1
Chen, Donghua
1
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Published in...
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International journal of public sector management : IJPSM
2
International journal of business excellence
1
International journal of services and operations management
1
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ECONIS (ZBW)
4
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1
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
2
Productising expert services of
performance
management
Ukko, Juhani
;
Pekkola, Sanna
;
Valtonen, Juho
;
Saunila, Minna
- In:
International journal of business excellence
4
(
2011
)
2
,
pp. 125-141
Persistent link: https://www.econbiz.de/10008989033
Saved in:
3
Defining and measuring productivity and the public sector : managerial perceptions
Linna, Paula
;
Pekkola, Sanna
;
Ukko, Juhani
;
Melkas, Helinä
- In:
International journal of public sector management : IJPSM
23
(
2010
)
3
,
pp. 300-320
Persistent link: https://www.econbiz.de/10008698662
Saved in:
4
Defining and measuring productivity in the public sector: managerial perceptions
Linna, Paula
;
Pekkola, Sanna
;
Ukko, Juhani
;
Melkas, Helinä
- In:
International journal of public sector management : IJPSM
23
(
2010
)
5
,
pp. 479-499
Persistent link: https://www.econbiz.de/10008653922
Saved in:
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