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~person:"Pekkola, Sanna"
~subject:"Bundling strategy"
~subject:"Customer service"
~subject:"network"
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Bundling strategy
Customer service
network
Performance management
10
Performance-Management
10
Performance measurement
8
Performance-Messung
8
performance management
4
Business network
3
Unternehmensnetzwerk
3
Dienstleistungsmanagement
2
Finland
2
Finnland
2
Firm performance
2
Knowledge management
2
Productivity
2
Produktivität
2
Service management
2
Unternehmenserfolg
2
Wissensmanagement
2
performance measurement
2
top management
2
Balanced Scorecard
1
Balanced scorecard
1
Beziehungsmarketing
1
Collaboration
1
Collaborative network
1
Customer satisfaction
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Führungskräfte
1
Führungsstil
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Innovation
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Innovation capability
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Innovation management
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Innovationsmanagement
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Inter-firm cooperation
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KMU
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Pekkola, Sanna
Ukko, Juhani
4
Lewis, Michael
2
Rantanen, Hannu
2
Roehrich, Jens
2
Alejandro, Thomas G. Brashear
1
Assen, Marcel F. van
1
Boles, James S.
1
Chen, Shih-Feng
1
Chen, Yen-Chun
1
Chi, Nai-Wen
1
Damali, Uzay
1
De Mast, Jeroen
1
Debata, Bikash Ranjan
1
Eßig, Michael
1
Glas, Andreas
1
Guo, Lei
1
Huang, Tun-chun
1
Kleemann, Florian C.
1
Luoto, Seppo
1
Mahapatra, Siba Sankar
1
Malms, Oliver
1
McCutcheon, David
1
Ng, Irene
1
Niemi, Petri
1
Patnaik, Bhaswati
1
Pekkola, Sanni
1
Saunila, Minna
1
Secchi, Enrico
1
Seppälä, Timo
1
Sree, Kumar
1
Tax, Stephen S.
1
Töllner, Alke
1
Valtonen, Juho
1
Viitamo, Esa
1
Yang, Jing
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International journal of business excellence
1
International journal of business performance management
1
International journal of networking and virtual organisations : IJNVO
1
International journal of services and operations management
1
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ECONIS (ZBW)
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1
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
2
Utilisation of performance measurement information in management : top manager perspective
Pekkola, Sanna
;
Rantanen, Hannu
- In:
International journal of business performance management
15
(
2014
)
1
,
pp. 23-34
Persistent link: https://www.econbiz.de/10011302573
Saved in:
3
Building understanding of the development of
performance
management
for collaborative networks with a knowledge maturity model
Pekkola, Sanna
;
Niemi, Petri
;
Ukko, Juhani
- In:
International journal of networking and virtual …
12
(
2013
)
3
,
pp. 179-200
Persistent link: https://www.econbiz.de/10010242172
Saved in:
4
Productising expert services of
performance
management
Ukko, Juhani
;
Pekkola, Sanna
;
Valtonen, Juho
;
Saunila, Minna
- In:
International journal of business excellence
4
(
2011
)
2
,
pp. 125-141
Persistent link: https://www.econbiz.de/10008989033
Saved in:
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