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~person:"Perdue, Richard R."
~person:"Sesé, F. Javier"
~person:"Webster, Cynthia M."
~subject:"Consumer behaviour"
~subject:"Omni-channel customer management"
~subject:"Service quality"
~subject:"Social Web"
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Consumer behaviour
Omni-channel customer management
Service quality
Social Web
Customer value
12
Kundenwert
12
Beziehungsmarketing
9
Konsumentenverhalten
9
Relationship marketing
9
Social web
6
Betriebliche Wertschöpfung
5
Value creation
5
Customer integration
4
Customer satisfaction
4
Hotel industry
4
Hotellerie
4
Kundenintegration
4
Kundenzufriedenheit
4
Customer profitability
3
Dienstleistungsqualität
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Internet marketing
3
Online-Marketing
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Social values
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Brand image
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Brand management
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Consumer value
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Supplier relationship management
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customer engagement behaviors
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customer profitability
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health
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value co-creation
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11
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Perdue, Richard R.
Sesé, F. Javier
Webster, Cynthia M.
Ko, Eunju
10
Kumar, V.
8
Gallarza, Martina G.
6
Kim, Kyung Hoon
6
Geruso, Michael
5
Gil Saura, Irene
5
Prinz, Daniel
5
Del Chiappa, Giacomo
4
Heinonen, Kristina
4
Kim, Juran
4
Kim, Sang Jin
4
Kleinaltenkamp, Michael
4
Layton, Timothy J.
4
McColl-Kennedy, Janet R.
4
Peppers, Don
4
Reinartz, Werner J.
4
Rogers, Martha
4
Verhoef, Peter C.
4
Ahn, Jiseon
3
Cambra-Fierro, Jesús
3
Cossío-Silva, Francisco-José
3
Dedeoğlu, Bekir Bora
3
Gligor, David M.
3
Guo, Lin
3
Hollebeek, Linda D.
3
Itani, Omar S.
3
Le Nguyen Hau
3
Loane, Susan Stewart
3
Melero-Polo, Iguácel
3
Mostafa Rasoolimanesh, S.
3
Pham Ngoc Thuy
3
Prohl-Schwenke, Katharina
3
Rajagopal
3
Revilla Camacho, Maria Angeles
3
Rintamäki, Timo
3
Saarijärvi, Hannu
3
Shamim, Amjad
3
Shin, Hakseung
3
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of macromarketing : examining the interactions among markets, marketing, and society
1
Journal of nonprofit & public sector marketing
1
Journal of retailing
1
Journal of service research
1
Journal of service research : JSR
1
The marketing review
1
Universia business review : UBR
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ECONIS (ZBW)
11
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1
Customer nontransactional value cocreation in an online hotel brand community : driving motivation, engagement behavior, and value beneficiary
Shin, Hakseung
;
Perdue, Richard R.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
5
,
pp. 1088-1104
Persistent link: https://www.econbiz.de/10013258957
Saved in:
2
Developing a multi-dimensional measure of hotel brand customers' online engagement behaviors to capture non-transactional value
Shin, Hakseung
;
Perdue, Richard R.
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
3
,
pp. 593-609
Persistent link: https://www.econbiz.de/10014245435
Saved in:
3
Managing customer reviews for value co-creation : an empowerment theory perspective
Shin, Hakseung
;
Perdue, Richard R.
;
Pandelaere, Mario
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
5
,
pp. 792-810
Persistent link: https://www.econbiz.de/10012215793
Saved in:
4
Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence
Gao, Lily
;
Melero-Polo, Iguácel
;
Sesé, F. Javier
- In:
Journal of service research
23
(
2020
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10012216517
Saved in:
5
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
6
Social capital and consumer value co-created within an online health community
Loane, Susan Stewart
;
Webster, Cynthia M.
- In:
Journal of nonprofit & public sector marketing
29
(
2017
)
3
,
pp. 317-345
Persistent link: https://www.econbiz.de/10011779103
Saved in:
7
Recasting the customer experience in today's omni-channel environment
Melero, Iguácel
;
Sesé, F. Javier
;
Verhoef, Peter C.
- In:
Universia business review : UBR
(
2016
)
50
,
pp. 18-37
Persistent link: https://www.econbiz.de/10011686074
Saved in:
8
"Are multichannel customers really more valuable? : an analysis of banking services"
Cambra-Fierro, Jesús
;
Kamakura, Wagner A.
; …
- In:
International journal of research in marketing : IJRM ; …
33
(
2016
)
1
,
pp. 208-212
Persistent link: https://www.econbiz.de/10011490894
Saved in:
9
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
10
Identifying consumer value co-created through social support within online health communities
Loane, Susan Stewart
;
Webster, Cynthia M.
; …
- In:
Journal of macromarketing : examining the interactions …
35
(
2015
)
3
,
pp. 353-367
Persistent link: https://www.econbiz.de/10011339729
Saved in:
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