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~person:"Perdue, Richard R."
~person:"Sesé, F. Javier"
~person:"Webster, Cynthia M."
~subject:"Omni-channel customer management"
~subject:"Service quality"
~subject:"Social Web"
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Search: subject:"Kundenwert"
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Omni-channel customer management
Service quality
Social Web
Customer value
12
Kundenwert
12
Beziehungsmarketing
9
Consumer behaviour
9
Konsumentenverhalten
9
Relationship marketing
9
Social web
6
Betriebliche Wertschöpfung
5
Value creation
5
Customer integration
4
Customer satisfaction
4
Hotel industry
4
Hotellerie
4
Kundenintegration
4
Kundenzufriedenheit
4
Customer profitability
3
Dienstleistungsqualität
3
Internet marketing
3
Online-Marketing
3
Social values
3
Soziale Werte
3
Brand image
2
Brand management
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Consumer value
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Finanzdienstleistung
2
Gesundheit
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Health
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Lieferantenmanagement
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Markenführung
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Markenimage
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Supplier relationship management
2
customer engagement behaviors
2
customer profitability
2
health
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online community
2
value co-creation
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Perdue, Richard R.
Sesé, F. Javier
Webster, Cynthia M.
Gallarza, Martina G.
5
Geruso, Michael
5
Prinz, Daniel
5
Ko, Eunju
4
Layton, Timothy J.
4
Del Chiappa, Giacomo
3
Guo, Lin
3
Heinonen, Kristina
3
Kim, Juran
3
Le Nguyen Hau
3
Loane, Susan Stewart
3
McColl-Kennedy, Janet R.
3
Pham Ngoc Thuy
3
Shin, Hakseung
3
Tang, Chuanyi
3
Verhoef, Peter C.
3
Aflaki, Sam
2
Al Haj Eid, Mohammad Badi’
2
Arteaga-Moreno, Francisco
2
Berger, Paul D.
2
Birgelen, Marcel van
2
Caputa, Wiesława
2
Chae, Heeju
2
Chang, Hong-Sheng
2
Cheung, Fung Yi Millissa
2
Chon, Kaye
2
Dandis, Ala' Omar
2
Dedeoğlu, Bekir Bora
2
Edvardsson, Bo
2
El-Adly, Mohammed Ismail
2
Eriksson, Maria
2
Gil Saura, Irene
2
Guth, Clemens
2
Hallikas, Jukka
2
Hao, Fei
2
Hasan, Abdulla Al-Towfiq
2
Helkkula, Anu
2
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Journal of macromarketing : examining the interactions among markets, marketing, and society
1
Journal of nonprofit & public sector marketing
1
Journal of retailing
1
Journal of service research
1
Journal of service research : JSR
1
The marketing review
1
Universia business review : UBR
1
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ECONIS (ZBW)
10
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1
Customer nontransactional value cocreation in an online hotel brand community : driving motivation, engagement behavior, and value beneficiary
Shin, Hakseung
;
Perdue, Richard R.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
5
,
pp. 1088-1104
Persistent link: https://www.econbiz.de/10013258957
Saved in:
2
Developing a multi-dimensional measure of hotel brand customers' online engagement behaviors to capture non-transactional value
Shin, Hakseung
;
Perdue, Richard R.
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
3
,
pp. 593-609
Persistent link: https://www.econbiz.de/10014245435
Saved in:
3
Managing customer reviews for value co-creation : an empowerment theory perspective
Shin, Hakseung
;
Perdue, Richard R.
;
Pandelaere, Mario
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
5
,
pp. 792-810
Persistent link: https://www.econbiz.de/10012215793
Saved in:
4
Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence
Gao, Lily
;
Melero-Polo, Iguácel
;
Sesé, F. Javier
- In:
Journal of service research
23
(
2020
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10012216517
Saved in:
5
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
6
Social capital and consumer value co-created within an online health community
Loane, Susan Stewart
;
Webster, Cynthia M.
- In:
Journal of nonprofit & public sector marketing
29
(
2017
)
3
,
pp. 317-345
Persistent link: https://www.econbiz.de/10011779103
Saved in:
7
Recasting the customer experience in today's omni-channel environment
Melero, Iguácel
;
Sesé, F. Javier
;
Verhoef, Peter C.
- In:
Universia business review : UBR
(
2016
)
50
,
pp. 18-37
Persistent link: https://www.econbiz.de/10011686074
Saved in:
8
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
9
Identifying consumer value co-created through social support within online health communities
Loane, Susan Stewart
;
Webster, Cynthia M.
; …
- In:
Journal of macromarketing : examining the interactions …
35
(
2015
)
3
,
pp. 353-367
Persistent link: https://www.econbiz.de/10011339729
Saved in:
10
Consumer-to-consumer value within social networks
Loane, Susan Stewart
;
Webster, Cynthia M.
- In:
The marketing review
14
(
2014
)
4
,
pp. 447-462
Persistent link: https://www.econbiz.de/10011445025
Saved in:
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