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~person:"Pham Ngoc Thuy"
~subject:"Betriebliche Wertschöpfung"
~subject:"Kundenzufriedenheit"
~subject:"Marketingmanagement"
~subject:"Service industry"
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Betriebliche Wertschöpfung
Kundenzufriedenheit
Marketingmanagement
Service industry
Beziehungsmarketing
3
Customer integration
3
Dienstleistungsqualität
3
Kundenintegration
3
Relationship marketing
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Service quality
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Value creation
3
Viet Nam
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Vietnam
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Customer participation
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Gesundheitsversorgung
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Gesundheitswesen
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Health care
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Health care system
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Consumer behaviour
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Customer value
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Dienstleistungssektor
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Frontliner interaction
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Health care service
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Konsumentenverhalten
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Kundenwert
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Transformative service
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Value co-creation
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customer participation
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health care service
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provider interaction behavior
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Pham Ngoc Thuy
Dong, Beibei
5
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5
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Le Nguyen Hau
3
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3
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Costers, Annelies
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Pham Ngoc Tram Anh
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Service business
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Journal of economic development
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ECONIS (ZBW)
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The effects of interaction behaviors of service frontliners on
customer
participation
in the value co-creation : a study of health care service
Le Nguyen Hau
;
Pham Ngoc Tram Anh
;
Pham Ngoc Thuy
- In:
Service business
11
(
2017
)
2
,
pp. 253-277
Persistent link: https://www.econbiz.de/10011732272
Saved in:
2
The role of service encounter interaction behavior in activating
customer
participation
and co-creating value in the health care service
Le Nguyen Hau
;
Pham Ngoc Tram Anh
;
Pham Ngoc Thuy
;
Tran …
- In:
Journal of economic development
23
(
2016
)
2
,
pp. 100-119
Persistent link: https://www.econbiz.de/10011647701
Saved in:
3
Customer
participation
to co-create value in human transformative services : a study of higher education and health care services
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
10
(
2016
)
3
,
pp. 603-628
Persistent link: https://www.econbiz.de/10011722401
Saved in:
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