Vonderembse, Mark A.; Raghunathan, T.S. - In: International Journal of Quality Science 2 (1997) 4, pp. 253-271
Posits that advocates of quality function deployment (QFD) claim that it leads to better product designs, lower product costs, and shorter development times. Presents a study which aims to learn if organizations that apply QFD to product development achieve these benefits. Data from a survey of...