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~person:"Ricard, Line"
~subject:"Dienstleistungsqualität"
~subject:"Electronic data interchange"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Bibliography included"
~type_genre:"Graue Literatur"
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Dienstleistungsqualität
Electronic data interchange
E-commerce
5
Electronic Commerce
5
Beziehungsmarketing
4
Relationship marketing
4
Customer satisfaction
3
Kundenzufriedenheit
3
Service quality
3
Bank
2
Consumer behaviour
2
Konsumentenverhalten
2
relationship marketing
2
Banking industry
1
Banking services
1
Cognition
1
Cognitive mapping
1
Confidence
1
Customer retention
1
Dienstleistungssektor
1
Electronic Banking
1
Electronic banking
1
Emotion
1
Emotions
1
Financial services
1
Finanzdienstleistung
1
Internet
1
Kognition
1
Kundenbindung
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Lieferantenmanagement
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Live chat services
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Live support system, real-time communication
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Measurement
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Messung
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Online retailing
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Online-Handel
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Service industry
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Supplier relationship management
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Vertrauen
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Aufsatz in Zeitschrift
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Ricard, Line
Breitner, Michael H.
6
Dale, Stephen
5
Giannotti, Enrico
5
Luchetta, Giacomo
5
Poniatowski, Grzegorz
5
Rohmer, Bradford
5
Srivastava, Rajendra P.
5
Cuylen, Angelica
4
Kogan, Alexander
4
Law, Chun Hung Roberts
4
Liu, Chunhui
4
Marimon, Frederic
4
Agrawal, Vivek
3
Alles, Michael
3
Barrutia, José M.
3
Benbasat, Izak
3
Bressolles, Grégory
3
Brun, Isabelle
3
Cho, Yun Kyung
3
Dika, Zamir
3
Duarte, Paulo
3
Harald, Bo
3
Khan, Mohammed Naved
3
Leeuwen, Eveline S. van
3
Li, Hongxiu
3
Mishra, Pravudatta
3
Neuts, Bart
3
Patel, S. K.
3
Piechocki, Maciej
3
Rajaobelina, Lova
3
Rodríguez-Díaz, Manuel
3
Romão, João
3
Sachan, Amit
3
Satapathy, Suchismita
3
Seth, Nitin
3
Stamenkov, Gjoko
3
White, Clinton E.
3
Yanagawa, Eiichiro
3
Zhou, Jie
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of financial services marketing
1
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ECONIS (ZBW)
3
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Examining emotions linked to live chat services : the role of e-service quality and impact on word of mouth
Rajaobelina, Lova
;
Brun, Isabelle
;
Kilani, Nour
; …
- In:
Journal of financial services marketing
27
(
2022
)
3
,
pp. 232-249
Persistent link: https://www.econbiz.de/10013390958
Saved in:
2
Online relationship quality : testing an integrative and comprehensive model in the banking industry
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 219-246
Persistent link: https://www.econbiz.de/10011633635
Saved in:
3
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
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