//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Riel, Allard C. R. van"
~subject:"Work behaviour"
~subject:"Workforce"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Intelligenz"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Work behaviour
Workforce
Arbeitsverhalten
2
Competence
2
Customer service
2
Dienstleistungsqualität
2
Emotion
2
Intelligence
2
Intelligenz
2
Kompetenz
2
Kundenservice
2
Service quality
2
Arbeitskräfte
1
Cognition
1
Cognitive appraisal theory
1
Emotionally charged service encounters
1
Employee emotional competence
1
Employee technical competence
1
Kognition
1
Measurement
1
Messung
1
Negative customer emotions
1
Occupational qualification
1
Qualifikation
1
customer experience
1
emotional intelligence
1
employee emotional competence
1
scale development
1
service encounter
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Riel, Allard C. R. van
Gustman, Alan L.
4
Steinmeier, Thomas L.
4
Tabatabai, Nahid
4
Jung, Hyo Sun
3
Meisler, Galit
3
Prentice, Catherine
3
Yoon, Hye Hyun
3
Anwar, Md. Aftab
2
Delcourt, Cécile
2
Devonish, Dwayne
2
Greenidge, Dion
2
Gremler, Dwayne D.
2
Khalili, Ashkan
2
King, Brian
2
Krishnakumar, Sukumarakurup
2
Lance, Charles E.
2
Lee, JungHoon
2
Osman-Gani, Aahad M.
2
Robinson, Michael D.
2
Siddiqui, Danish Ahmed
2
Singh, Prakash
2
Stawicki, Cassandra
2
Abdul Kadir Othman
1
Abedallah, Mohamed
1
Aderibigbe, John K.
1
Adewale, A. Adekiya
1
Adhikari, Bhavana
1
Ahmadzadeh Mashinchi, Sina
1
Alam, Rosette El
1
Alias, Mazni
1
Aliyu, Mukhtar Shehu
1
Alleyne, Philmore
1
Amponsah-Tawiah, Kwesi
1
Andrabi, Nida Feroz
1
Arora, Ridhi
1
Ashraf, Fatima
1
Baafi, Nana Kojo Ayimadu
1
Babalola, Sunday Samson
1
Backes-Gellner, Uschi
1
more ...
less ...
Published in...
All
Journal of service management
1
Journal of service research : JSR
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
2
Employee emotional competence : construct conceptualization and validation of a customer-based measure
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011433201
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->