Semeijn, Janjaap; Pauwels, Piet; Riel, Allard C.R. van - Maastricht : METEOR, Maastricht Research School of … - 2003
The Internet revolution has led to significant changes in the way travel agencies interact with customers. Travel websites are used to different degrees, and for a variety of combinations of pre-transaction, transaction and post-transaction services. A better understanding of how customers...