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~person:"Robertson, Nichola"
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Selbstbedienung
4
Self-service
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3
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Customer satisfaction
3
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Australia
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Robertson, Nichola
Collier, Joel E.
11
Kaushik, Arun Kumar
9
Rahman, Zillur
8
Mattila, Anna S.
7
Floerecke, Sebastian
6
Wang, Cheng
6
Cranage, David A.
5
Gelbrich, Katja
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Lee, Hyun-Joo
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Drennan, Judy
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Fan, Alei
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Meuter, Matthew L.
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Chang, Kyungro
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Chen, Shih-Chih
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Cunningham, Lawrence F.
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Dwivedi, Yogesh Kumar
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Fairhurst, Ann
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Fleming, David E.
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Foster, Lucia
3
Gupta, Sangeeta
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Gössinger, Ralf
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Journal of Services Marketing
1
Journal of consumer behaviour : an international research review
1
Journal of service research : JSR
1
Managing service quality : MSQ ; an international journal
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Examining customer evaluations across different
self-service
technologies
Robertson, Nichola
;
McDonald, Heath
;
Leckie, Civilai
; …
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 88-102
Persistent link: https://www.econbiz.de/10011445689
Saved in:
2
Consumer complaints and recovery through guaranteeing
self-service
technology
Robertson, Nichola
;
MacQuilken, Lisa
;
Kandampully, Jay
- In:
Journal of consumer behaviour : an international …
11
(
2012
)
1
,
pp. 21-30
Persistent link: https://www.econbiz.de/10009508885
Saved in:
3
Self-service
technology complaint channel choice : exploring consumers' motives
Robertson, Nichola
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
2
,
pp. 145-164
Persistent link: https://www.econbiz.de/10009534129
Saved in:
4
Examining customer evaluations across different
self-service
technologies
Robertson, Nichola
;
McDonald, Heath
;
Leckie, Civilai
; …
- In:
Journal of Services Marketing
30
(
2016
)
1
,
pp. 88-102
Purpose This study aims to examine the influence of different
self-service
technologies (SSTs) on customer satisfaction …
Persistent link: https://www.econbiz.de/10014906268
Saved in:
5
Predicting the likelihood of voiced complaints in the
self-service
technology context
Robertson, Nichola
;
Shaw, Robin N.
- In:
Journal of service research : JSR
12
(
2009/10
)
1
,
pp. 100-116
Persistent link: https://www.econbiz.de/10003878851
Saved in:
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