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~person:"Rohman, Fatchur"
~person:"Wu, Luorong"
~subject:"Complaint management"
~subject:"Hospital"
~subject:"Online retailing"
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Complaint management
Hospital
Online retailing
Customer satisfaction
23
Kundenzufriedenheit
23
Consumer behaviour
20
Konsumentenverhalten
20
Beziehungsmarketing
13
Relationship marketing
13
Dienstleistungsqualität
12
Service quality
12
Online-Handel
6
Beschwerdemanagement
5
Indonesia
5
Indonesien
5
E-commerce
4
Electronic Commerce
4
Confidence
3
Dienstleistungssektor
3
Service industry
3
Vertrauen
3
Brand Image
2
Brand image
2
Brand management
2
Data protection
2
Datenschutz
2
Dienstleistung
2
Emotion
2
Holiday behaviour
2
Internet marketing
2
Krankenhaus
2
Markenführung
2
Markenimage
2
Online-Marketing
2
Perceived Value
2
Satisfaction
2
Services
2
Tourism
2
Tourismus
2
Trust
2
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7
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English
13
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Rohman, Fatchur
Wu, Luorong
Roschk, Holger
14
Mattila, Anna S.
13
Grégoire, Yany
12
Gelbrich, Katja
11
Guchait, Priyanko
9
Prybutok, Victor R.
9
Van Vaerenbergh, Yves
9
Jang, Soocheong
8
Vázquez Casielles, Rodolfo
8
Grewal, Dhruv
7
Sparks, Beverley
7
Stauss, Bernd
7
Usman, Osly
7
Xu, Xun
7
Balaji, M. S.
6
McColl-Kennedy, Janet R.
6
Parayitam, Satyanarayana
6
Park, Jungkun
6
Sajad Rezaei
6
Seidel, Wolfgang
6
Bauer, Hans H.
5
Chebat, Jean-Charles
5
Day, Ralph L.
5
Falk, Tomas
5
Hammerschmidt, Maik
5
Harun, Ahasan
5
Kazley, Abby Swanson
5
Larivière, Bart
5
Lu, Lu
5
MacQuilken, Lisa
5
Matos, Celso Augusto de
5
Menachemi, Nir
5
Paul, Justin
5
Prashar, Sanjeev
5
Román, Sergio
5
Shin, Hyunju
5
Sreejesh, S.
5
Tandon, Urvashi
5
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Published in...
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Journal of service management
2
European research studies
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of service research : JSR
1
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ECONIS (ZBW)
13
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1
The antecedents of repurchase intention in the Indonesian e-commerce marketplace mediating role of trust
Sudirman, Mutiyah Mappeaty
;
Aisjah, Siti
;
Rohman, Fatchur
-
2022
Persistent link: https://www.econbiz.de/10013445480
Saved in:
2
The antecedents of repurchase intention at user online travel agents in Indonesia mediated by brand image
Permatasari, Ratih Devita
;
Rohman, Fatchur
;
Sri Palupi …
-
2022
Persistent link: https://www.econbiz.de/10013494053
Saved in:
3
The antecedents of repurchase intention in Indonesian e-commerce marketplace customers during the COVID-19 pandemic with age as a moderating variable : a study on e-commerce market...
Dewi, Ayu Savitri
;
Rohman, Fatchur
;
Hapsari, Raditha
-
2022
Persistent link: https://www.econbiz.de/10013406926
Saved in:
4
Focusing on complaints handling for
customer
satisfaction
and loyalty : the case of Indonesian public banking
Salim, Agus
;
Setiawan, Margono
;
Rofiaty, R.
;
Rohman, Fatchur
- In:
European research studies
21
(
2018
)
3
,
pp. 404-416
Persistent link: https://www.econbiz.de/10012220318
Saved in:
5
The effect of perceived ease of use on continuance intention through perceived usefulness and trust : a study on Klikindomaret service users in Malang City
Jatimoyo, Dading
;
Rohman, Fatchur
;
Djazuli, Atim
-
2021
Persistent link: https://www.econbiz.de/10012619862
Saved in:
6
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
7
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
8
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
9
How to Build Satisfaction and Customer Loyalty with a Focus on Complaints Handling (Review of the Scientific Literature)
Salim, Agus
-
2017
loyalty, and
customer
satisfaction
4 indicators.Findings - The research displays the proposed conceptual model, namely the …
Persistent link: https://www.econbiz.de/10012952295
Saved in:
10
Hospitality aesthetic labor management : consumers' and prospective employees' perspectives of hospitality brands
Wu, Luorong
;
King, Ceridwyn A.
;
Lu, Lu
;
Guchait, Priyanko
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241859
Saved in:
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