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~person:"Ruyter, Ko de"
~subject:"Customer satisfaction"
~subject:"Social Web"
~type_genre:"Non-commercial literature"
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On the role of normative influences in commercial virtual communities
Wiertz, Caroline
;
Ruyter, Ko de
;
Streukens, Sandra
-
2003
Persistent link: https://www.econbiz.de/10001780974
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