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~person:"Sá, Patrícia Moura"
~subject:"Quality management"
~subject:"Unternehmenserfolg"
~type_genre:"Conference paper"
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Sá, Patrícia Moura
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International journal of quality and service sciences
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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A typology of customer-to-customer interaction and its implications for excellence in service provision
Sá, Patrícia Moura
;
Amorim, Marlene
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1183-1193
Persistent link: https://www.econbiz.de/10011778140
Saved in:
2
Translating the EFQM model into the courts
Sá, Patrícia Moura
;
Albuquerque, António
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 230-244
Persistent link: https://www.econbiz.de/10011400697
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