Sadeh, Ehsan - In: The TQM Journal 29 (2017) 1, pp. 101-117
, four patients’ satisfaction elements and three patients’ loyalty components. To evaluate interrelationships among these 17 … managers to understand how they could increase the level of patients’ satisfaction and loyalty through high-quality services … hospitals. Originality/value It is taken for granted that patients’ satisfaction and loyalty could increase as a result of high …