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~person:"Sanders, Frauke"
~person:"Schumann, Jan Hendrik"
~subject:"Consumer behaviour"
~subject:"Employment relations"
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Consumer behaviour
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Dienstleistungsqualität
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Sanders, Frauke
Schumann, Jan Hendrik
Hüttel, Björn Armin
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Mende, Martin
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Kuhlmann, Martin
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Schumann, Michael
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Scott, Maura
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Scott, Maura L.
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Sperling, Hans Joachim
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Journal of service research : JSR
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Three essays on success factors of digital and non-digital services
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WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
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ECONIS (ZBW)
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How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Mende, Martin
- In:
Three essays on success factors of digital and …
,
(pp. 17-67)
.
2017
Persistent link: https://www.econbiz.de/10011894431
Saved in:
2
How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Mende, Martin
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011916500
Saved in:
3
Vom Risiko- zum Vorzeigeprojekt : Auto 5000 bei Volkswagen
Schumann, Michael
;
Kuhlmann, Martin
;
Sanders, Frauke
; …
- In:
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und …
59
(
2006
)
6
,
pp. 299-306
Persistent link: https://www.econbiz.de/10003336754
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