Amaratunga, Dilanthi; Sarshar, Marjan; Baldry, David - In: Business Process Management Journal 8 (2002) 4, pp. 318-337
Considers the application of structured process improvement for construction environments (SPICE) as a process improvement technique and its extension into the context of facilities management (FM). SPICE is a research project that developed a step‐wise process improvement framework for the...