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~person:"Schumann, Jan Hendrik"
~person:"Wagner, Christian J."
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
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E-commerce
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Schumann, Jan Hendrik
Wagner, Christian J.
Hüttel, Björn Armin
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Journal of service research : JSR
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Three essays on success factors of digital and non-digital services
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How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Mende, Martin
- In:
Three essays on success factors of digital and …
,
(pp. 17-67)
.
2017
Persistent link: https://www.econbiz.de/10011894431
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2
How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Mende, Martin
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011916500
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