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Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
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2
How to win the consumer's heart? : exploring appraisal determinants of consumer pre-consumption emotions
Le Dung
;
Pratt, Marlene
;
Wang, Ying
;
Scott, Noel
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293951
Saved in:
3
Delighted or satisfied? : positive emotional responses derived from theme park experiences
Ma, Jianyu
;
Scott, Noel
;
Gao, Jun
;
Ding, Peiyi
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 1-19
Persistent link: https://www.econbiz.de/10011669945
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