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~person:"Sesé, F. Javier"
~subject:"2005-2005"
~subject:"Dienstleistungsqualität"
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2005-2005
Dienstleistungsqualität
Beziehungsmarketing
5
Customer value
5
Kundenwert
5
Relationship marketing
5
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
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Kundenzufriedenheit
4
Customer profitability
3
Service quality
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Financial services
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Finanzdienstleistung
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customer profitability
2
Bank
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Bankgeschäft
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Banking services
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Beschwerdemanagement
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Complaint handling
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Complaint management
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Congruence approach
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Contingency framework
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Customer experience
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Customer service
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Digital channels
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Digitalisierung
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Digitization
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Distribution channel
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Internet marketing
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Kundenservice
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Latent class modeling
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Lieferantenmanagement
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Multichannel customer management
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Omni-channel customer management
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Online-Marketing
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Profitability
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Rentabilität
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Service failure
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Supplier relationship management
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Sesé, F. Javier
Geruso, Michael
5
Prinz, Daniel
5
Gallarza, Martina G.
4
Layton, Timothy J.
4
McColl-Kennedy, Janet R.
4
Del Chiappa, Giacomo
3
Guo, Lin
3
Le Nguyen Hau
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Pham Ngoc Thuy
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Sweeney, Jillian C.
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Tang, Chuanyi
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Aflaki, Sam
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Ahn, Jiseon
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Al Haj Eid, Mohammad Badi’
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Arteaga-Moreno, Francisco
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Chang, Hong-Sheng
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Cheung, Fung Yi Millissa
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Chon, Kaye
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Danaher, Tracey S.
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Dandis, Ala' Omar
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Dedeoğlu, Bekir Bora
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Edvardsson, Bo
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El-Adly, Mohammed Ismail
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Eriksson, Maria
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Gil Saura, Irene
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Guth, Clemens
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Hallikas, Jukka
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Hao, Fei
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Helkkula, Anu
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Hogan, Suellen J.
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Immonen, Mika
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Itani, Omar S.
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Iyer, Pramod
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Melero-Polo, Iguácel
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Journal of retailing
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Journal of service research
1
Journal of service research : JSR
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ECONIS (ZBW)
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Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence
Gao, Lily
;
Melero-Polo, Iguácel
;
Sesé, F. Javier
- In:
Journal of service research
23
(
2020
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10012216517
Saved in:
2
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
3
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
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