Sahadev, Sunil; Seshanna, Sudarshan; Purani, Keyoor - In: Journal of Indian Business Research 6 (2014) 1, pp. 70-84
Purpose – The purpose of this paper is to consider the impact of a competitive psychological climate on the levels of role conflict and work-family conflict in call center employees and their further impact on customer orientation. Design/methodology/approach – The conceptual model is...