Sánchez Ruiz, Lidia; Blanco Rojo, Beatriz; Simón, … - In: Revista de Dirección y Administración de Empresas (2013)
Nowadays due to the crisis, some government measures are aimed at reducing healthcare spending, affecting in some level or another the quality offered. Process management is said to be a useful tool for reducing healthcare costs by improving management without any additional economic investment....