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~person:"Smith, Alan D."
~person:"Töpfer, Armin"
~subject:"Beziehungsmarketing"
~subject:"KMU"
~subject:"SME"
~subject:"Wettbewerbsvorteil"
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| 6 applied filters
Year of publication
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Subject
All
Beziehungsmarketing
KMU
SME
Wettbewerbsvorteil
Relationship marketing
62
USA
46
United States
46
Deutschland
41
Qualitätsmanagement
40
Germany
33
Quality management
32
Strategisches Management
31
Theorie
29
Theory
29
Lieferkette
27
Supply chain
27
Strategic management
25
CRM
18
customer relationship management
18
Consumer behaviour
17
Customer satisfaction
16
Konsumentenverhalten
16
Kundenzufriedenheit
16
Lieferantenmanagement
14
Supplier relationship management
14
Lean Management
13
E-commerce
12
Electronic Commerce
12
Lean management
12
Management
12
Prozessmanagement
11
Aufsatzsammlung
10
Corporate social responsibility
10
case study
10
Corporate Social Responsibility
9
Dienstleistungsqualität
9
Erfolgsfaktor
9
Service quality
9
Unternehmen
9
e-finance
9
electronic finance
9
empirical
9
Competitive advantage
8
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Undetermined
8
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Article
66
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6
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Article in journal
40
Aufsatz in Zeitschrift
40
Aufsatz im Buch
27
Book section
27
Case study
16
Fallstudie
16
Aufsatzsammlung
4
Collection of articles of several authors
3
Sammelwerk
3
Bibliografie enthalten
1
Bibliography included
1
Handbook
1
Handbuch
1
Hochschulschrift
1
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1
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1
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1
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Language
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English
41
German
31
Author
All
Smith, Alan D.
Töpfer, Armin
Bruhn, Manfred
114
Homburg, Christian
111
Kumar, V.
82
Kraus, Sascha
66
Becker, Wolfgang
61
Huber, Frank
57
Han, Heesup
55
Verhoef, Peter C.
55
Madhani, Pankaj M.
50
Herrmann, Andreas
49
Vrontis, Demetris
49
Hollebeek, Linda D.
48
Bauer, Hans H.
47
Ulrich, Patrick
47
Piller, Frank T.
46
Stauss, Bernd
44
Krafft, Manfred
43
Palmatier, Robert W.
41
Mattila, Anna S.
38
Gil Saura, Irene
37
Svensson, Göran
37
Matzler, Kurt
36
Wiedmann, Klaus-Peter
35
Evanschitzky, Heiner
33
Hippner, Hajo
33
Mazzarol, Tim
33
Stock-Homburg, Ruth
33
Thurasamy Ramayah
33
Kumar, Vikas
32
Reichwald, Ralf
32
Swoboda, Bernhard
32
Thaichon, Park
32
Van den Poel, Dirk
32
Wilde, Klaus D.
32
Meyer, Jörn-Axel
31
Mittal, Vikas
31
Ahlert, Dieter
30
Audretsch, David B.
30
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Published in...
All
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
21
International journal of services and operations management
8
International journal of logistics systems and management
7
International journal of business information systems : IJBIS
6
International journal of business innovation and research
4
International journal of electronic finance : IJEF
3
International journal of management & enterprise development : IJMED
2
International journal of process management and benchmarking : IJPMB
2
Organizational productivity and performance measurements using predictive modeling and analytics
2
Benchmarking - Weg zu unternehmerischen Spitzenleistungen : [18. und 19. Oktober 1996] ; [Internationale Fachtagung zum Thema "Benchmarking - Weg zu unternehmerischen Spitzenleistungen"]
1
Gabler Edition Wissenschaft / Forum Marketing
1
Handelsforschung
1
Health marketing quarterly
1
Herausforderungen der internationalen marktorientierten Unternehmensführung : Festschrift für Reinhard Hünerberg
1
International journal of procurement management
1
International journal of services and operations management : IJSOM
1
International journal of services and standards
1
International journal of sustainable economy
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Kundenbeziehungen im Dienstleistungsbereich
1
Services marketing quarterly
1
Springer eBook Collection / Business and Economics
1
SpringerLink / Bücher
1
Wie Marken wirken : Impulse aus der Neuroökonomie für die Markenführung
1
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Source
All
ECONIS (ZBW)
72
Showing
1
-
10
of
72
Sort
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articles prioritized
date (newest first)
date (oldest first)
1
Leveraging concepts of
Knowledge
Management
with Total Quality
Management
: case studies in the service sector
Smith, Alan D.
- In:
International journal of logistics systems and management
5
(
2009
)
6
,
pp. 631-653
Persistent link: https://www.econbiz.de/10003891174
Saved in:
2
Customer relationship
management
: a look at incentive programmes and their usefulness in selected service firms
Smith, Alan D.
- In:
International journal of business innovation and research
3
(
2009
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10003808784
Saved in:
3
Customer relationship
management
and the impact of e-coupons on B2C retail markets
Smith, Alan D.
;
Shock, James R.
;
Beaves, Robert
- In:
International journal of business information systems : …
30
(
2019
)
2
,
pp. 203-231
Persistent link: https://www.econbiz.de/10012037773
Saved in:
4
Transformation of CRM and supply chain
management
techniques in a new venture
Ditizio, Amber A.
;
Smith, Alan D.
- In:
Organizational productivity and performance …
,
(pp. 96-114)
.
2017
Persistent link: https://www.econbiz.de/10011568345
Saved in:
5
Search engine marketing and customer relationship
management
within a social media environment
Smith, Alan D.
- In:
International journal of business information systems : …
22
(
2016
)
2
,
pp. 181-210
Persistent link: https://www.econbiz.de/10011610178
Saved in:
6
Special issue: Customer relationship
management
and information technology applications
Smith, Alan D.
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10003953211
Saved in:
7
Alternative energy supply chain
management
issues : wind generation considerations in Ohio
Smith, Alan D.
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 200-216
Persistent link: https://www.econbiz.de/10011380078
Saved in:
8
Service operations
management
: case studies of architectural firms' commitment to quality assurance
Smith, Alan D.
;
Offodile, O. Felix
- In:
International journal of services and operations management
9
(
2011
)
2
,
pp. 141-161
Persistent link: https://www.econbiz.de/10009270128
Saved in:
9
Service quality programme developments and lean
management
aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
10
Supply chain considerations in digital strategies, e-procurement and CRM
Smith, Alan D.
- In:
International journal of services and operations …
44
(
2023
)
2
,
pp. 173-195
Persistent link: https://www.econbiz.de/10014226978
Saved in:
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