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~person:"Smith, Alan D."
~subject:"Beziehungsmarketing"
~subject:"Dienstleistungsqualität"
~subject:"KMU"
~subject:"SME"
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| 5 applied filters
Year of publication
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Subject
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Beziehungsmarketing
Dienstleistungsqualität
KMU
SME
USA
44
United States
44
Relationship marketing
33
Lieferkette
27
Supply chain
27
Consumer behaviour
19
Strategic management
19
Strategisches Management
19
CRM
18
customer relationship management
18
Konsumentenverhalten
15
Corporate social responsibility
13
Quality management
11
Qualitätsmanagement
11
E-commerce
10
Electronic Commerce
10
Lieferantenmanagement
10
Supplier relationship management
10
case study
10
Competitive advantage
9
Corporate Social Responsibility
9
e-finance
9
electronic finance
9
empirical
9
Environmental management
8
SCM
8
Umweltmanagement
8
United States of America
8
Pittsburgh (Pa.)
7
Wettbewerbsvorteil
7
Automotive industry
6
Einzelhandel
6
Knowledge management
6
Retail trade
6
Stakeholder
6
supply chain management
6
Data security
5
Dienstleistungssektor
5
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Undetermined
7
Type of publication
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Article
36
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
35
Aufsatz in Zeitschrift
35
Case study
8
Fallstudie
8
Aufsatz im Buch
2
Book section
2
Collection of articles of several authors
1
Sammelwerk
1
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Language
All
English
37
Author
All
Smith, Alan D.
Bruhn, Manfred
137
Homburg, Christian
110
Kumar, V.
79
Han, Heesup
70
Kraus, Sascha
66
Becker, Wolfgang
61
Huber, Frank
59
Mattila, Anna S.
56
Verhoef, Peter C.
56
Bauer, Hans H.
52
Hollebeek, Linda D.
51
Stauss, Bernd
51
Herrmann, Andreas
50
Vrontis, Demetris
49
Ulrich, Patrick
47
Piller, Frank T.
46
Svensson, Göran
44
Krafft, Manfred
43
Gil Saura, Irene
40
Palmatier, Robert W.
40
Prentice, Catherine
39
Prybutok, Victor R.
37
Thaichon, Park
37
Matzler, Kurt
36
Mittal, Vikas
35
Stock-Homburg, Ruth
35
Wiedmann, Klaus-Peter
35
Edvardsson, Bo
34
Thurasamy Ramayah
34
Töpfer, Armin
34
Hippner, Hajo
33
Mazzarol, Tim
33
Reichwald, Ralf
33
Shahin, Arash
33
McColl-Kennedy, Janet R.
32
Van den Poel, Dirk
32
Walsh, Gianfranco
32
Wilde, Klaus D.
32
Grewal, Dhruv
31
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Published in...
All
International journal of services and operations management
7
International journal of business information systems : IJBIS
6
International journal of business innovation and research
4
International journal of electronic finance : IJEF
3
International journal of logistics systems and management
3
International journal of procurement management
3
International journal of process management and benchmarking : IJPMB
2
Organizational productivity and performance measurements using predictive modeling and analytics
2
Health marketing quarterly
1
International journal of management & enterprise development : IJMED
1
International journal of services and operations management : IJSOM
1
International journal of services and standards
1
International journal of sustainable economy
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Services marketing quarterly
1
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ECONIS (ZBW)
37
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1
Customer relationship
management
: a look at incentive programmes and their usefulness in selected service firms
Smith, Alan D.
- In:
International journal of business innovation and research
3
(
2009
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10003808784
Saved in:
2
Customer relationship
management
and the impact of e-coupons on B2C retail markets
Smith, Alan D.
;
Shock, James R.
;
Beaves, Robert
- In:
International journal of business information systems : …
30
(
2019
)
2
,
pp. 203-231
Persistent link: https://www.econbiz.de/10012037773
Saved in:
3
Transformation of CRM and supply chain
management
techniques in a new venture
Ditizio, Amber A.
;
Smith, Alan D.
- In:
Organizational productivity and performance …
,
(pp. 96-114)
.
2017
Persistent link: https://www.econbiz.de/10011568345
Saved in:
4
Search engine marketing and customer relationship
management
within a social media environment
Smith, Alan D.
- In:
International journal of business information systems : …
22
(
2016
)
2
,
pp. 181-210
Persistent link: https://www.econbiz.de/10011610178
Saved in:
5
Special issue: Customer relationship
management
and information technology applications
Smith, Alan D.
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10003953211
Saved in:
6
Alternative energy supply chain
management
issues : wind generation considerations in Ohio
Smith, Alan D.
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 200-216
Persistent link: https://www.econbiz.de/10011380078
Saved in:
7
Quality and technology-based
management
initiatives within a hospital environment : benchmarking case study
Smith, Alan D.
- In:
International journal of procurement management
6
(
2013
)
6
,
pp. 621-648
Persistent link: https://www.econbiz.de/10010481405
Saved in:
8
Inventory
management
and ABC analysis practices in competitive environments
Smith, Alan D.
- In:
International journal of procurement management
4
(
2011
)
4
,
pp. 433-454
Persistent link: https://www.econbiz.de/10009379447
Saved in:
9
Service operations
management
: case studies of architectural firms' commitment to quality assurance
Smith, Alan D.
;
Offodile, O. Felix
- In:
International journal of services and operations management
9
(
2011
)
2
,
pp. 141-161
Persistent link: https://www.econbiz.de/10009270128
Saved in:
10
Service quality programme developments and lean
management
aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
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